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Terms & Conditions

  • Utilita Jackpot Terms & Conditions

    1. Who are we

    1.1 1.1 We are Utilita Energy Limited, of Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB, registered in England – 04849181 – and with VAT number: 823818422 (“Utilita”, “we”, “our” or “us”) and we are the promoter of the Utilita Extra.

    2. Utilita Extra

    2.1 Utilita Extra is a service for Utilita customers.

    2.2 As part of Utilita Extra, we run competitions from time to time. When we run competitions, these terms and conditions (“General Terms”) will apply.

    2.3 Each competition may also have individual terms & conditions that will apply and will appear on the offer page or given as instructions at the point of entry of each competition (“Competition Terms”).

    2.4 By entering any Utilita Extra competition, you are agreeing to be bound by these General Terms and the Competition Terms (together “Terms”).

    2.5 In the event of any conflict between these General Terms and the Competition Terms, the General Terms shall take precedence.

    2.6 If there are any issues or questions regarding a competition or the Terms, please contact Utilita Extra by emailing extra@utilita.co.uk.

    3. Eligibility

    3.1 Utilita Extra is open to Utilita customers with a live supply of an electricity and/or gas account who are UK residents, including:

    • (a) account holders who are employees of any of our holding or subsidiary companies; and/or
    • (b) account holders who are members of the immediate families or households of (a) and (b) above.

    3.2 The account holder of the live supply of electricity and/or gas will be capable of winning prizes. If you are not the account holder, you must get permission from the account holder to enter a competition.

    3.3 Only one entry per person and per top-up number or customer reference number (if applicable) is allowed.

    3.4 You are responsible for inaccuracies of the data submitted through each competition. By entering each competition:

    • (a) You are agreeing to be bound by the Terms; and
    • (b) You are confirming that you are eligible to do so and eligible to claim the prize that you may win.

    3.5 Entries not complying with the Terms will be deemed invalid.

    3.6 We reserve the right to verify the eligibility of entrants. We may require you to provide such information as we consider reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless we are satisfied with the verification.

    3.7 We reserve the right to refuse entry or refuse to award the prize to anyone in breach of the Terms.

    4. How to enter and the prize draw

    4.1 To be in with a chance of winning a prize, simply follow the instructions for each competition.

    4.2 Each competition will specify the opening date and closing date for the prize draw (“prize draw period”).

    4.3 You must complete your entry during the applicable prize draw period. Any entries submitted outside of the applicable prize draw period will not be accepted or included in the prize draw for that competition.

    4.4 The winner will be drawn at random from all eligible entries received during the applicable prize draw period. Each competition winner will be notified within a reasonable time after the applicable prize draw period ends or any subsequent draw either by email, mail or telephone. A signature may be required upon delivery.

    4.5 The prize is awarded conditionally upon Utilita contacting the winner, confirming eligibility and acceptance by the winner. If we are unable to contact the winner after a reasonable period and/or we are unable to confirm eligibility or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at our sole discretion in accordance with the Terms. We are not responsible for any inability of a prize winner to take up or otherwise received the specified prize.

    4.6 Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. We assume no responsibility and are not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a prize. Any additional terms of entry specified by the venue will also apply.

    4.7 Each prize is non-transferable and non-exchangeable. No cash or equivalent, or alternative, will be offered or given at the request of the winner. We reserve the right to substitute a prize of similar value in the event of non-availability of the prize or the prize cannot be awarded for reasons beyond our reasonable control. In the event the winner does not accept the substitution, the winner will forfeit their right to the prize.

    4.8 The winner may not re-sell, exchange or transfer the prize.

    5. Limitation of liability

    5.1 So far as it is permitted by law, Utilita and its associated companies and agents are not responsible for any unforeseeable losses and liabilities, or any other loss or damage that you may incur which is not an obvious consequence of providing this competition, or where the failure is due to circumstances that are beyond our reasonable control, including but not limited to:

    • (a) any postponement or cancellation of a competition;
    • (b) have been obtained by any of the following means:
      • (a) any postponement or cancellation of a competition;
      • (b) any changes to the supply (including where the prize does not reach the intended recipient) or cancellation of or use of the prize; and/or
      • (c) any act or default by the winner or their guest resulting in the winner or their guest being unable to activate the prize (and/or any elements of it) which are beyond Utilita’s reasonable control, including (without limitation) communications failure with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of a prize draw, inaccessibility, unavailability or any kind of failure of the internet, any relevant website, mobile phone network, any software, any hardware or any combination thereof.

    5.2 We accept no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the prize.

    5.3 We and our associated companies and agents are not responsible for any indirect, special or consequential losses you may suffer. Your statutory rights are not affected.

    6. Data protection and publicity

    6.1 We are committed to protecting and respecting your privacy and will only use your personal information in accordance with these General Terms and our privacy information notice. By entering this competition, you agree that any personal information provided by you with your entry may be held and used by us or our agents and suppliers to administer each competition./p>

    6.2 For more information about your privacy and rights, please read our privacy information notice here: https://utilita.co.uk/terms. If you have any questions or concerns in relation to this privacy information notice, you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.

    7. General

    7.1 We reserve the right to hold void, suspend, cancel, or amend any competition and/or any prize draw where it becomes necessary to do so with immediate effect and without liability to you.

    7.2 We reserve the right to review and revise these General Terms at any time without giving prior notice, except that such changes shall not take effect during the course of a current and ongoing competition.

    7.3 We reserve the right to correct any technical errors in the administration of each competition with immediate effect and without liability to you; for example, where a technical error results in account holder(s) being unfairly advantaged or disadvantaged.

    7.4 These General Terms shall be governed by the laws of England and Wales, and both you and we submit to the exclusive jurisdiction of the courts of England and Wales.

    Last updated 2nd March 2020.
    Effective date 1st March 2020.
    For a copy of our previous terms, please click here.

  • Utilita Extra Terms & Conditions

    Utilita Extra is a service for Utilita Energy customers. As part of Utilita Extra, from time-to-time we will run competitions. When we run competitions these Prize Draw Terms & Conditions will apply. Each offer may also have individual Terms &Conditions that will appear on the offer page.

    1. Utilita Extra is open to customers of Utilita Energy Limited on our Smart Energy tariff, with a live supply and electricity and/or gas top-up number who are UK residents, including employees of Utilita Energy Limited. Utilita Energy Limited reserves the right to verify the eligibility of entrants. Utilita Energy Limited may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless Utilita Energy Limited is satisfied with the verification. The account holder of the top-up number will be capable of winning prizes. If you are not the account holder, you must get permission from the account holder to apply.
    2. Only one entry per person and per top-up number (if applicable) is allowed. Entries not complying with these Terms and Conditions will be invalid.
    3. The Prize Draw runs during the Prize Draw Dates until the specified Closing Date. Entries received after this date and time will not' be entered into the Prize Draw.
    4. The instructions provided at the point of entry form part of the terms & conditions of this Prize Draw, and in the event of a conflict, these terms & conditions take precedence.
    5. The winner(s) will be selected at random from all eligible entries received. Each winner will be notified within a reasonable time after the Draw Date or any subsequent draw either by email, mail or telephone. The prize is awarded conditionally upon acceptance and if a winner is unable to be contacted after a reasonable period or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at Utilita Energy Limited's discretion. Utilita Energy Limited will not be responsible for any inability of a prize winner to take up the specified prize.
    6. Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. Utilita Energy Limited assumes no responsibility and is not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a Prize. Any additional terms of entry specified by the venue will also apply.
    7. Utilita Energy Limited reserves the right to provide substitute prize(s) of similar value should the specified prize(s) become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable. Events may occasionally be cancelled for reasons outside Utilita Energy Limited's control. Utilita Energy Limited will endeavour to promptly update any relevant information. Utilita Energy Limited will not be liable for any change of date or venue or cancellation of any event.
    8. Utilita Energy Limited accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize(s).
    9. In the event of fraud, abuse, and/or an error affecting the proper operation of this Prize Draw, including the allocation of more prizes than are available, Utilita Energy Limited reserves the right to end or suspend the Prize Draw; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
    10. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
    11. The winner(s) may be required to participate in publicity connected with this Prize Draw and it is a condition of entry that the winner(s) agree to their name and country of residence being made publicly available if they win.
    12. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Prize Draw. If a prize includes tickets to an event then for the purpose of administering the ticket allocation, Utilita Energy Limited reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
    13. Utilita Energy Limited's decision is final and no correspondence will be entered into.
    14. Utilita Energy Limited reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
    15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
    16. The promoter of this Prize Draw is Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB(“UtilitaExtra").
  • Utilita Survey Terms & Conditions
    1. These rules and any other rules specified by Utilita Energy Limited or any of its group of companies (the “Company”) from time to time (“Prize Draw Rules”) apply to any Prize Draw which is run by or on behalf of the Company (“Prize Draw”). By taking part in a Prize Draw, you agree to be bound by the Prize Draw Rules and by the decisions of the Company which are final in all matters relating to the Prize Draw. The Company reserves the right to disqualify any entrant and/or winner in its absolute discretion for any reason and without notice in accordance with the Prize Draw rules.
    2. All entries must be received at the place specified during the period in which the Prize Draw is open and late or incomplete entries will be disqualified. Proof of posting (if relevant) shall not be deemed proof of delivery. No responsibility can be accepted for entries which are lost, delayed, misdirected or corrupted during delivery to or from the for any reason whatsoever.
    3. Entries must be submitted by an individual (not via any agency or similar) and, unless otherwise stated, are limited to one per household. Prizes may be provided by a third party sponsor of the Prize Draw. The Company reserves the right in its sole discretion to substitute any prize with cash or a prize of comparable value.
    4. The prize draw winner(s) will be selected at random after the specified closing date. Winner(s) will be notified by e-mail or telephone within 3 months of the specified closing date. Unless otherwise stated, each Prize Draw is open to all UK residents of 16 years and over, except employees of: (a) the Company; and (b) any third party appointed by the Company to organise and/or manage the Prize Draw; and (c) the Prize Draw sponsor(s).
    5. By entering a Prize Draw you: grant the Company, any third parties appointed by the Company for the purpose of organising and/or managing the Prize Draw and the Prize Draw sponsor(s) permission to use your name and likeness for the purpose of organising and/or managing the Prize Draw, for announcing the winner of the Prize Draw and for related promotional purposes; and grant the Company and any Prize Draw sponsor(s) the right to use your personal information to send you information about their respective products and services which may be of interest to you. If you do not wish to receive this information, please follow the instructions given.
    6. You may be offered the chance to subscribe for a free newsletter or other service of the Company but failing to do this will not disqualify you from a Prize Draw.
    7. If you are a winner, you may have to provide additional information (including, without limitation, proof of age or identity) and/or complete additional documents and return them to the Company within a specified period. Failure to provide additional information and/or complete additional documents within the required time period, or notification returned as undeliverable as addressed will result in your disqualification as a winner and an alternative winner will be selected. The name(s) of the winner(s) and details of the winning entry or entries will be sent to anyone who requests the same within three (3) months of the closing date of the Prize Draw. Requests should be sent to the postal or email address for Prize Draw entries and, if postal, should be accompanied by an SAE.
    8. If you are a winner of a Prize Draw: the receipt by you of any prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation, the Prize Draw Rules; you acknowledge and agree that neither the Company or any Prize Draw sponsor(s) or any of their employees, agents or subcontractors shall have any liability to you whatsoever in connection with your use and/or possession of your prize, provided that nothing in these Prize Draw Rules shall exclude or limit the liability of any party for personal injury or death caused by negligence or for anything else which cannot be excluded or limited by law. Unless otherwise stated, the Company is the promoter of the Prize Draw.
    9. If any of these rules are deemed to be illegal, invalid or otherwise unenforceable, the affected rules shall be deleted from these Prize Draw Rules but the remaining rules shall continue in full force and effect.
    10. These Prize Draw Rules and each Prize Draw are governed by English law. Any disputes arising between the Company and any third party in relation to these Prize Draw Rules and/or a Prize Draw shall be subject to the exclusive jurisdiction of the courts of England and Wales (save that the Company shall be entitled to take action against a third party in any other jurisdiction).

    This scheme is open from 20/06/2018 to 25/06/2018. Utilita may, at its discretion run other schemes or promotions which overlap with this scheme. Unless specifically stated, the Rewards available under this scheme may not be used in conjunction with any other schemes or promotions from Utilita Energy Ltd.

    Scheme reference: LOSSSUR001, version 0.1 20.06.2018

  • Utilita Jackpot Privacy Information Notice

    Privacy Information Notice - Utilita Jackpot Draw Participants

    Utilita is committed to the operation of fair processes in relation to the collection and use of personal information. This Privacy Information Notice explains how we will use your personal information in connection with our Utilita Jackpot and is in addition to our terms and conditions for the draw which can be found at extra.utilita.co.uk/jackpot

    Utilita Energy Limited is the controller in respect of personal information used in connection with the operation and management of the Utilita Jackpot. If you have any questions or concerns in relation to this Privacy Information Notice you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.

    Our processing of your personal information in connection with the Utilita Jackpot is separate to our processing to provide you with energy. Details of our Privacy Information Notice for our core business activities can be found at www.Utilita.co.uk/terms.

    1 WHAT INFORMATION WE USE IN CONNECTION WITH THE UTILITA JACKPOT

    The information that we process to operate the draw is taken from the information set out in your energy account. We use your [name, address, account number, email address and phone number].

    We only collect additional personal data from you if:

    • 1.1 you choose to participate in additional activities that generate an additional ticket, which may include us asking you to provide additional information. This extra information is voluntary, and you are not obliged to provide any additional information, but this may affect your eligibility for additional tickets;
    • 1.2 you are a winner in a draw as we may require some additional personal information from you to confirm your eligibility to claim the prize. This may include information contained in any proof of identity or proof of address that you provide to us, these documents may include some or all of the following information: a document identification number (e.g. passport number), date of birth, place of birth, gender, address, facial photograph, signature and account numbers; or
    • 1.3 you opt out of participating in the Utilita Jackpot.

    We use this information to operate the Utilita Jackpot, and identify you to award any prizes. We will also publish some information about you if you are a winner. Further details about publication of winner's details are contained in the Utilita Jackpot terms and conditions.

    We may share your information with:

    • a third party who provides any individual prizes offered through the draw; and
    • industry partners, including our independent auditors and the Advertising Standards Authority.

    2 KEEPING IN TOUCH WITH YOU

    We may use your contact details to send you information by letter, email, text message or phone about the Utilita Jackpot, and any prizes that you may have won. We will contact you by electronic means unless you have told us this is not suitable for your needs.

    We may also use your information to let you know about opportunities to gain additional tickets for any one or more draws in accordance with the terms of this Privacy Information Notice and we will only contact you with information about our services where you have agreed to receive such information from us.

    If you do not want us to use your data in this way, please tick the box on the form in which we collect your data. If you change your mind about being contacted for marketing purposes please tell our Customer Services Team.

    You may opt out of the Utilita Prize draw at any time by sending us an email to jackpot@utilita.co.uk or a letter to Utilita Jackpot, Hutwood Court, Bournemouth Road, Chandlers Ford SO53 3QB containing your Name, Address and Customer Reference Number and put "Utilita Jackpot Opt Out" in the subject line of your email or at the top of your letter.

    3 HOW WE LOOK AFTER YOUR PERSONAL INFORMATION

    Information we hold about you is stored on secure servers that are protected from external access using best practice in information technology. Staff access our systems by individual password protected schemes, which limit access to your data to those who need to use it to provide our Services

    Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

    Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that where we use certain service providers, we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

    Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

    4 YOUR RIGHTS

    Under Data Protection law you have rights to protect and look after your personal data.

    You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.

    You can prevent the use of your personal information for marketing purposes. You can set your marketing preferences by ticking the boxes on data collection forms. If you change your mind, please tell our Customer Services Team. Even if you refuse marketing, we will still contact you to advise you that you have won a prize and will not exclude you form a draw unless you opt out of this scheme.

    You can also ask:

    • that any inaccurate information we hold about you is corrected;
    • that we delete information about you in certain situations;
    • that we stop using your personal information for certain purposes;
    • that we don’t make decisions about you by completely automated means;
    • that personal data you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible;

    The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will try to respond to a request to exercise your rights within 1 month.

    If you are unhappy with the way we handle your personal information, please contact our Data Protection Officer at DPO@utilita.co.uk. We will try to address your concerns, you can also complain to the Information Commissioner who is the relevant regulatory body.

    5 CHANGES TO THE PRIVACY INFORMATION NOTICE

    Any changes that we may make to this Privacy Information Notice will be posted online or included in communications to you from time to time.