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1.1 1.1 We are Utilita Energy Limited, of Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB, registered in England – 04849181 – and with VAT number: 823818422 (“Utilita”, “we”, “our” or “us”) and we are the promoter of the Utilita Extra.
2.1 Utilita Extra is a service for Utilita customers.
2.2 As part of Utilita Extra, we run competitions from time to time. When we run competitions, these terms and conditions (“General Terms”) will apply.
2.3 Each competition may also have individual terms & conditions that will apply and will appear on the offer page or given as instructions at the point of entry of each competition (“Competition Terms”).
2.4 By entering any Utilita Extra competition, you are agreeing to be bound by these General Terms and the Competition Terms (together “Terms”).
2.5 In the event of any conflict between these General Terms and the Competition Terms, the General Terms shall take precedence.
2.6 If there are any issues or questions regarding a competition or the Terms, please contact Utilita Extra by emailing firstname.lastname@example.org.
3.1 Utilita Extra is open to Utilita customers with a live supply of an electricity and/or gas account who are UK residents, including:
3.2 The account holder of the live supply of electricity and/or gas will be capable of winning prizes. If you are not the account holder, you must get permission from the account holder to enter a competition.
3.3 Only one entry per person and per top-up number or customer reference number (if applicable) is allowed.
3.4 You are responsible for inaccuracies of the data submitted through each competition. By entering each competition:
3.5 Entries not complying with the Terms will be deemed invalid.
3.6 We reserve the right to verify the eligibility of entrants. We may require you to provide such information as we consider reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless we are satisfied with the verification.
3.7 We reserve the right to refuse entry or refuse to award the prize to anyone in breach of the Terms.
4.1 To be in with a chance of winning a prize, simply follow the instructions for each competition.
4.2 Each competition will specify the opening date and closing date for the prize draw (“prize draw period”).
4.3 You must complete your entry during the applicable prize draw period. Any entries submitted outside of the applicable prize draw period will not be accepted or included in the prize draw for that competition.
4.4 The winner will be drawn at random from all eligible entries received during the applicable prize draw period. Each competition winner will be notified within a reasonable time after the applicable prize draw period ends or any subsequent draw either by email, mail or telephone. A signature may be required upon delivery.
4.5 The prize is awarded conditionally upon Utilita contacting the winner, confirming eligibility and acceptance by the winner. If we are unable to contact the winner after a reasonable period and/or we are unable to confirm eligibility or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at our sole discretion in accordance with the Terms. We are not responsible for any inability of a prize winner to take up or otherwise received the specified prize.
4.6 Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. We assume no responsibility and are not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a prize. Any additional terms of entry specified by the venue will also apply.
4.7 Each prize is non-transferable and non-exchangeable. No cash or equivalent, or alternative, will be offered or given at the request of the winner. We reserve the right to substitute a prize of similar value in the event of non-availability of the prize or the prize cannot be awarded for reasons beyond our reasonable control. In the event the winner does not accept the substitution, the winner will forfeit their right to the prize.
4.8 The winner may not re-sell, exchange or transfer the prize.
5.1 So far as it is permitted by law, Utilita and its associated companies and agents are not responsible for any unforeseeable losses and liabilities, or any other loss or damage that you may incur which is not an obvious consequence of providing this competition, or where the failure is due to circumstances that are beyond our reasonable control, including but not limited to:
5.2 We accept no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the prize.
5.3 We and our associated companies and agents are not responsible for any indirect, special or consequential losses you may suffer. Your statutory rights are not affected.
6.1 We are committed to protecting and respecting your privacy and will only use your personal information in accordance with these General Terms and our privacy information notice. By entering this competition, you agree that any personal information provided by you with your entry may be held and used by us or our agents and suppliers to administer each competition./p>
6.2 For more information about your privacy and rights, please read our privacy information notice here: https://utilita.co.uk/terms. If you have any questions or concerns in relation to this privacy information notice, you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.
7.1 We reserve the right to hold void, suspend, cancel, or amend any competition and/or any prize draw where it becomes necessary to do so with immediate effect and without liability to you.
7.2 We reserve the right to review and revise these General Terms at any time without giving prior notice, except that such changes shall not take effect during the course of a current and ongoing competition.
7.3 We reserve the right to correct any technical errors in the administration of each competition with immediate effect and without liability to you; for example, where a technical error results in account holder(s) being unfairly advantaged or disadvantaged.
7.4 These General Terms shall be governed by the laws of England and Wales, and both you and we submit to the exclusive jurisdiction of the courts of England and Wales.
Last updated 2nd March 2020.
Effective date 1st March 2020.
For a copy of our previous terms, please click here.
Utilita Extra is a service for Utilita Energy customers. As part of Utilita Extra, from time-to-time we will run competitions. When we run competitions these Prize Draw Terms & Conditions will apply. Each offer may also have individual Terms &Conditions that will appear on the offer page.
This scheme is open from 20/06/2018 to 25/06/2018. Utilita may, at its discretion run other schemes or promotions which overlap with this scheme. Unless specifically stated, the Rewards available under this scheme may not be used in conjunction with any other schemes or promotions from Utilita Energy Ltd.
Scheme reference: LOSSSUR001, version 0.1 20.06.2018
Utilita is committed to the operation of fair processes in relation to the collection and use of personal information. This Privacy Information Notice explains how we will use your personal information in connection with our Utilita Jackpot and is in addition to our terms and conditions for the draw which can be found at extra.utilita.co.uk/jackpot
Utilita Energy Limited is the controller in respect of personal information used in connection with the operation and management of the Utilita Jackpot. If you have any questions or concerns in relation to this Privacy Information Notice you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.
Our processing of your personal information in connection with the Utilita Jackpot is separate to our processing to provide you with energy. Details of our Privacy Information Notice for our core business activities can be found at www.Utilita.co.uk/terms.
The information that we process to operate the draw is taken from the information set out in your energy account. We use your [name, address, account number, email address and phone number].
We only collect additional personal data from you if:
We use this information to operate the Utilita Jackpot, and identify you to award any prizes. We will also publish some information about you if you are a winner. Further details about publication of winner's details are contained in the Utilita Jackpot terms and conditions.
We may share your information with:
We may use your contact details to send you information by letter, email, text message or phone about the Utilita Jackpot, and any prizes that you may have won. We will contact you by electronic means unless you have told us this is not suitable for your needs.
We may also use your information to let you know about opportunities to gain additional tickets for any one or more draws in accordance with the terms of this Privacy Information Notice and we will only contact you with information about our services where you have agreed to receive such information from us.
If you do not want us to use your data in this way, please tick the box on the form in which we collect your data. If you change your mind about being contacted for marketing purposes please tell our Customer Services Team.
You may opt out of the Utilita Prize draw at any time by sending us an email to email@example.com or a letter to Utilita Jackpot, Hutwood Court, Bournemouth Road, Chandlers Ford SO53 3QB containing your Name, Address and Customer Reference Number and put "Utilita Jackpot Opt Out" in the subject line of your email or at the top of your letter.
Information we hold about you is stored on secure servers that are protected from external access using best practice in information technology. Staff access our systems by individual password protected schemes, which limit access to your data to those who need to use it to provide our Services
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that where we use certain service providers, we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Under Data Protection law you have rights to protect and look after your personal data.
You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.
You can prevent the use of your personal information for marketing purposes. You can set your marketing preferences by ticking the boxes on data collection forms. If you change your mind, please tell our Customer Services Team. Even if you refuse marketing, we will still contact you to advise you that you have won a prize and will not exclude you form a draw unless you opt out of this scheme.
You can also ask:
The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will try to respond to a request to exercise your rights within 1 month.
If you are unhappy with the way we handle your personal information, please contact our Data Protection Officer at DPO@utilita.co.uk. We will try to address your concerns, you can also complain to the Information Commissioner who is the relevant regulatory body.
Any changes that we may make to this Privacy Information Notice will be posted online or included in communications to you from time to time.